An interface’s customer service
Posted on October 13, 2007 by dtramontana
In a previous post, I stated that,
“Good usability is like good customer service. Sometimes improving it is simply a matter of acknowledging the user. Not just eventually, by doing what the user requested, but by immediately letting him or her know that his or her request has been received. It’s also keeping the user informed [...]
Filed under: Examples, Observations, Usability | Tagged: Customer Service, Microsoft Word, Usability | No Comments »
